Frequently Asked Questions

How far ahead should we make a reservation?

The sooner, the better. From our experience, our high-seasons are Spring and Summer, Thanksgiving, Christmas, and New Years week, or any local special event days. it's not uncommon for Quality Providers to run out of cribs and other popular gear. We recommend booking as early as possible to be sure your family travel during the peak seasons and holidays is as smooth and magical as possible.

 

Can we pay you when the reservation starts?

No, we require full payment at time of booking because we are holding your items for you. We are not making the items you have chosen available to other potential customers - kind of like a vacation rental reservation.

 

What forms of payment do you accept?

We can accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club. We can also accept gift and prepaid cards that are one of the above types. We can charge cards of these types from customers anywhere in the world.

 

How do you calculate the number of days?

Unlike hotels or vacation rentals, we do not force a check-in and check-out time so that your family can have as much flexibility as possible. We count each day that you have the gear. We do not double book our days because we need time to inspect and clean the items to our very high standards. So if you were going to use the equipment starting early evening on Monday and keep them until the following Monday morning, we would count that as 8 days. We try to be as flexible as we can on this.

We have a 3 day minimum. You can rent items for a shorter duration than 3 days but we have to charge a minimum of 3 days in order to make the reservation worth the time for our Quality Providers.

 

Do you give discounts if we rent for longer periods of time?

Looking for a long-term rental? Rent for 9 days or more and we'll discount your entire order! Discount does not apply to delivery fees.

• Daily Rate for Days 1-8

• Rental of 9-16 days: 10% off

• Rental of 17-24 days: 20% off

• Rental of 24+ days: 30% off

Where do you deliver and how much does it cost?

Each Independent Quality Provider sets their own delivery rates and locations they deliver to. There may be extra fees for same day delivery, delivery outside of normal business hours or on holidays. Please check with the Quality Provider you would like to rent from to get an accurate delivery quote.

 

What is included in the delivery fee?

The delivery fee includes delivery, setup of most items (excluding car seats, safety gates and other baby-proofing items), and pickup at the completion of a reservation. If we have to return to the property for any reason that is not our fault, there will be an additional trip fee. Typically that fee is a one way delivery fee to your location. Also, the website works by honor system in that you pick the location that you understand is most appropriate. The delivery fees are determined by the distance and time from our location. We may have to contact you to adjust for the distance, if the wrong option is chosen by mistake.

 

What if I want to extend my reservation

Usually that is no problem! Please contact your Quality Provider as soon as you know you’d like to extend your reservation. If the gear you are renting is available for the extra days, the Quality Provider can make that change for you and you will be charged for the extra days.  Extensions requested less than 24 hours prior to the originally scheduled pick up time are subject to an extension fee of $25.00. A Quality Provider may need to purchase additional gear to be able to extend your reservation.

 

What happens if I damage the baby gear, return it very dirty or lose the baby gear?

You are responsible for the gear once it is delivered to you and it must be returned in the condition it was received. Please do not allow any food or beverages in any equipment other than high chairs or booster chairs and please do not allow smoking near the equipment. If items are returned to us extra dirty (including vomit or diaper explosions) or smelling of smoke, you will be charged an additional detail cleaning fee of $30 per item. In the unfortunate event that an item is damaged, lost or stolen you will be charged a reasonable fee to repair the item or fair market value plus shipping to replace the item.

 

What does the full-size crib include?

The full-size crib is a standard full-size crib. It is modern, sleek, and made of real hardwood. The sides do not drop down. It comes with a good quality firm mattress that is suitable for infants to large toddlers and standard linens that include a mattress cover and single sheet.

 

What do I do if I don’t know how to operate a piece of gear?

Call your BabyQuip Quality Provider. You can also visit the manufacturer’s website for additional information and check YouTube for a video from the manufacturer. Car seats will always be delivered with a manual with installation instructions.

 

What are the car seat laws in the US?

The NHTSA (National Highway Traffic Safety Administration) recommends to keep your child in the car seat for as long as possible, as long as the child fits within the manufacturer’s height and weight requirements. Please use the NHTSA car seat recommendations for children by age:

Car Seat Recommendations for Children

 

Do you install car seats?

All Quality Providers are required to provide customers with a car seat manual that includes installation instructions, but are not allowed to install a safety seat for a customer due to insurance and liability reasons.

Basic instructions are also typically printed on the car seat itself as a reminder/guide. Please always refer to the user manual to make sure the car seat you are renting is properly secured and appropriately installed. You can find a certified technician at NHTSA should you choose to have someone double check your installation.

 

Where can we go to have our car seat installation checked by a professional?

Use this site to find local places that can check your car seat Parents Central

 

What is the BabyQuip Service Fee?

To help cover the costs of running BabyQuip , we charge customers a service fee between 6% and 8% every time a reservation is made through the BabyQuip platform. The amount of this service fee is based on the reservation subtotal of rental and delivery charges (before other fees and taxes). The exact amount of the service fee is displayed before a customer pays for their reservation and is also displayed on the cart, delivery information, billing information and payment pages.

 

Where do I find the service fee?

After entering the dates for a reservation on the cart page, you'll see the service fee included as part of the reservation details.

The exact amount of the service fee is also located on:

- The delivery, billing and payment pages you see before submitting a reservation payment.

- The confirmation email you receive after creating a reservation.

 

What happens to the service fee if my order is cancelled?

If a Quality Provider cancels or removes a portion of your reservation for a reason of their own, we return the service fee to you.

If you cancel a reservation, the service fee is non-refundable. If you choose to remove a portion of your reservation, the service fee is non-refundable.

 

What is the cancellation policy?

You may cancel all or any portion of requested Services up to three days before the delivery date and receive a refund of all applicable fees except the service fee (the service fee will appear as a separate line item at checkout). If you cancel all or any portion of requested Services two days before the delivery date, you will receive a refund of 50% of all applicable fees except the service fee. If you cancel all or any portion of requested Services the day before or day of delivery, you will be charged a 100% cancellation fee. Notwithstanding the forgoing, if you cancel all or any portion of requested Services for a rental period that occurs during the week of Thanksgiving, the week before Christmas, the week of Christmas, or the week after Christmas, (a) at least 14 days before delivery, you will receive a refund of all applicable fees except the service fee, (b) at least 7 days before delivery, you will receive a refund of 50% of all applicable fees except the service fee, or (c) less than 7 days before delivery, you will be charged a 100% cancellation fee.

 

Why was my credit card declined?

We are so sorry, we know it is frustrating. When we submit a charge to your credit card bank, those banks have automated systems that determine whether or not to accept the charge. This is NOT determined by us unfortunately.

Your credit card bank can decline a charge for the following reasons:

• your normal spending habits don't include services like this usually

• spending location (have you ever spent on this card for this location?)

• account balance (have you reached your credit limit/maxed your card(s)?)

• wrong credit card number, expiration date, security code

• transaction amount (high amounts are more likely to get declined)

• international credit cards and locations

Call the number on the back of your card to authorize this charge and try making the reservation again.