How far ahead should I make my reservation?
The sooner, the better! Our busiest seasons are Spring, Summer, Thanksgiving, Christmas,
the week of New Years and any other local special event days.
It's not uncommon for Quality Providers to run out of cribs and other popular gear items
during these times. We recommend booking as early as possible to be sure you are able to
secure the baby equipment you need to make your travel experience as stress-free as
possible.
Can I pay when the reservation starts?
No. We require full payment at the time of booking. We are holding your items for you
and are not making the items you’ve reserved available to other potential customers—kind
of like a vacation rental reservation.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, JCB, Discover and Diners Club. We also
accept gift and prepaid cards that are one of the aforementioned types. We can charge cards of
these types from customers anywhere in the world.
How do you calculate the number of days in a rental?
We count each day that you have the gear as one day. We do not double book days because
we need time to inspect and clean the items to our very high standards.
For example, if you are planning to use the equipment starting early evening on Monday
and keep it until the following Monday morning, we would count that as 8 days.
Is there a minimum rental period?
Yes. As a general rule, we have a 3 day minimum rental period. However, Quality
Providers can decide to offer one day rentals for certain situations, such as party
rentals. If you are interested in a 1 or 2 day rental, please reach out to the Quality
Provider to see if they can accommodate your request.
Do you give discounts for renting baby gear for longer periods of time?
Yes! If you rent for 9+ days, we'll discount your entire order! (Discount will
automatically be applied at checkout.)
- 1-8 day rental - Daily Rate
- 9-16 day rental - 10% off
- 17-24 day rental - 20% off
- 24+ day rental - 30% off
Please note that long term rental discounts do not apply to delivery fees.
Where do you deliver baby gear?
As the leading baby equipment rental brand, BabyQuip serves families in hundreds of
cities across the US and Canada. Our Independent Quality Providers deliver and set up
clean, safe and insured baby equipment to private residences, vacation rentals, hotels
and even airports.
Once you complete your order your Quality Provider will be in contact to arrange
specific delivery details.
How much does delivery cost?
Each Independent Quality Provider sets their own delivery rates and the locations they
deliver to. There may be extra fees for same day delivery, delivery outside of normal
business hours, or on holidays. Please check with the Quality Provider you would like to
rent from to get the most accurate delivery costs.
What is included in the delivery fee?
The delivery fee includes delivery, setup of most items (excluding car seats, safety
gates and other baby-proofing items), and pickup at the completion of a reservation.
If a QP has to return to the property for any reason that is outside of our control,
there will be an additional trip fee. Typically that fee is a one way delivery fee to
your location.
Our website works on the honor system in that you pick the location that you understand
is most appropriate. The delivery fees are determined by the distance and time from our
location. We may have to contact you to adjust the delivery rate, if the wrong option is
chosen by mistake.
How do I modify my BabyQuip reservation?
Please call, text or email your Quality Provider directly as soon as you know you’d like
to modify your reservation for any reason (add items, remove items, extend dates, change
dates, etc). You can find their contact information in your confirmation
email. The
Quality Provider is the person who can make reservation modifications for you. The
credit card you used to originally place your reservation will be charged or credited
for the changes. If you prefer to use a different card, just let your Quality Provider
know.
Reservation date extensions requested less than 24 hours prior to the originally
scheduled pick up time may be subject to an extension fee.
Are items clean and sanitized?
Yes! We require that all QPs meticulously clean all of their baby equipment. Babies'
immune systems are still developing and we understand that you as parents or
grandparents rightfully expect clean, sanitized products. Items are inspected and
cleaned after every pickup and then inspected and cleaned again before the next
delivery. We recommend that QPs use organic and/or non-toxic cleaners. Inquire with your
QP for specific cleaning products used.
What happens if I damage the baby gear, return it very dirty or lose the baby gear?
You are responsible for the gear once it is delivered to you, and it must be returned in
the condition it was received. Please do not allow any food or beverages in any
equipment other than high chairs or booster chairs. Please do not allow smoking near any
of the equipment as fibers and plastics can absorb the odor. If items are returned to us
extra dirty (including vomit or diaper explosions) or smelling of smoke, you will be
charged an additional detail cleaning fee of $30 per item. In the event that an item cannot
be fully cleaned, or the smell of smoke removed, you will be charged the fair market value
to replace the item.
In the unfortunate event that an item is damaged, lost, or stolen you will be charged a
reasonable fee to repair the item for fair market value (plus shipping) to replace the
item.
What’s included when I rent a full-size baby crib?
The full-size crib is a standard full-size crib. It’s modern, sleek, and made of real
hardwood (some Quality Providers rent metal cribs—please ask your Quality Provider for
clarification). The sides do not drop down. It comes with a quality, firm mattress that
is suitable for infants to large toddlers, and standard linens that include a mattress
cover and single fitted sheet.
What do I do if I don’t know how to operate or use a piece of gear?
Call your BabyQuip Quality Provider! You can also visit the product manufacturer’s
website for additional information and/or check YouTube for a video from the
manufacturer. Car seats will always be delivered with a manual, or you will be provided
a link with installation instructions.
What are the car seat laws in the US?
The NHTSA (National Highway Traffic Safety Administration) recommends keeping your child
in a car seat for as long as possible, as long as the child fits within the
manufacturer’s height and weight requirements. Please use the NHTSA car seat
recommendations for children by age: Car
Seat Recommendations for Children
Children should stay in a car seat and then transitioned to a booster seat when the
vehicle seat belts fit correctly. This is typically when a child reaches about 4 feet 9
inches in height, and is between 8 and 12 years of age. Most children will not fit in a
seat belt alone until 10 to 11 years of age.
Do you install baby car seats?
All Quality Providers are required to provide customers with a car seat manual, or a
link to a video that includes installation instructions, but are not allowed to install
a safety seat for a customer due to insurance and liability reasons.
Basic instructions are also typically printed on the car seat itself as a
reminder/guide. Please always refer to the user manual to make sure the car seat you are
renting is properly secured and appropriately installed. You can find a certified
technician at NHTSA should you choose to have someone double check your installation.
I’m not comfortable installing a car seat myself. Who can help?
Tot Squad can help! Tot Squad is a service for busy and traveling parents. They can
physically install your car seat at different retail locations, at your doorstep or they
can help you virtually. Click here to book a video
chat with a Tot Squad Certified
Passenger Safety Technician who can talk you through the proper installation and use of
your rented car seat. Cost for a virtual seat check is $40, however, if you book through
BabyQuip, you’ll get a $10 discount.
You can also find other local places that can check your car seat for proper
installation at NHTSA.
What is the BabyQuip service fee?
To help cover the costs of running BabyQuip, we charge customers a service fee between
6% and 8% every time a reservation is made through the BabyQuip platform. The amount of
this service fee is based on the reservation subtotal of rental and delivery charges
(before other fees and taxes). The exact amount of the service fee is displayed before a
customer pays for their reservation and is also displayed in the cart, delivery
information, billing information and payment pages.
Are you insured?
Yes, we are fully insured. Our commercial liability insurance policy covers bodily
injury and property damage resulting from the baby gear rented through the BabyQuip
platform. Insurance is an important differentiator between BabyQuip and other baby gear
rental companies.
What is your cancellation policy?
You may cancel all or any portion of your reservation up to three days
before the delivery date and receive a refund of all applicable fees,
except the service fee (the service fee will appear as a separate line item at
checkout).
If you cancel all or any portion of your reservation two days before
the delivery date, you will receive a refund of 50% of all applicable fees except the
service fee.
If you cancel all or any portion of your reservation the day before or day of
delivery, you will be charged in full.
Notwithstanding the forgoing, if you cancel all or any portion of requested services for
a rental period that occurs during the week of Thanksgiving, the week before Christmas,
the week of Christmas, or the week after Christmas:
(a) at least 14 days before delivery, you will receive a refund of all
applicable fees except the service fee
(b) at least 7 days before delivery, you will receive a refund of 50%
of all applicable fees except the service fee
(c) less than 7 days before delivery, you will be charged in full.
How do order cancellations work?
If a Quality Provider cancels or removes a portion of your reservation
for any reason the service fee will be
returned to you.
If you cancel a reservation, the service fee is non-refundable. If you
choose to remove a portion of your reservation, the service fee is non-refundable.
Can I cancel a reservation myself?
No. If you need to cancel your reservation contact the Quality Provider you rented from
directly.
Their contact information can be found in the reservation confirmation email.
Your QP is the only person who can cancel your order for you.
If you are not able to reach your QP please send an email to inquiry@babyquip.com.
Why was my credit card declined?
Credit card banks have automated systems that determine whether or not to accept
charges. This is NOT determined by BabyQuip.
Your credit card bank can decline a charge for the following reasons:
- your normal spending habits don't usually include services like this
- spending location (have you ever used this card for this location?)
- account balance (have you reached your credit limit/maxed your card(s)?)
- wrong credit card number, expiration date, security code
- transaction amount (high amounts are more likely to get declined)
- international credit cards and locations
If your card has been declined, please call the number on the back of your card to
authorize this charge and try making the reservation again.
