Do you offer contactless delivery and pick up?
Yes, contactless delivery is currently available and will continue to be an option even as
the COVID-19 pandemic subsides.
Just leave a note for your provider during checkout (in the ‘additional delivery
information’ section) for no-contact delivery.
We’ll drop off your gear at your location and text you when it has arrived.
How far ahead should I make my reservation?
The sooner, the better! Our busiest seasons are Spring, Summer, Thanksgiving, Christmas,
the week of New Years and any other local special event days.
It's not uncommon for Quality Providers to run out of cribs and other popular gear items
during these times. We recommend booking as early as possible to be sure you are able to
secure the baby equipment you need to make your travel experience as stress-free as
possible.
Can I pay when the reservation starts?
No. We require full payment at the time of booking. We are holding your items for you
and are not making the items you’ve reserved available to other potential customers—kind
of like a vacation rental reservation.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, JCB, Discover and Diners Club. We also
accept gift and prepaid cards that are one of the aforementioned types. We can charge cards
of
these types from customers anywhere in the world.
How do you calculate the number of days in a rental?
We count each day that you have the gear as one day. We do not double book days because
we need time to inspect and clean the items to our very high standards.
For example, if you are planning to use the equipment starting early evening on Monday
and keep it until the following Monday morning, we would count that as 8 days.
Is there a minimum rental period?
Yes. As a general rule, we have a 3 day minimum rental period. However, Quality
Providers can decide to offer one day rentals for certain situations, such as party
rentals. If you are interested in a 1 or 2 day rental, please reach out to the Quality
Provider to see if they can accommodate your request.
Do you give discounts for renting baby gear for longer periods of time?
Yes! If you rent for 9+ days, we'll discount your entire order! (Discount will
automatically be applied at checkout.)
- 1-8 day rental - Daily Rate
- 9-16 day rental - 10% off
- 17-24 day rental - 20% off
- 24+ day rental - 30% off
Please note that long term rental discounts do not apply to delivery fees.
Where do you deliver baby gear?
As the leading baby equipment rental brand, BabyQuip serves families in hundreds of
cities across the US, Canada, Mexico, Caribbean, Australia and New Zealand. Our Independent Quality Providers deliver and set up
clean, safe and insured baby equipment to private residences, vacation rentals, hotels
and even airports.
Once you complete your order your Quality Provider will be in contact to arrange
specific delivery details.
How much does delivery cost?
Each Independent Quality Provider sets their own delivery rates and the locations they
deliver to. There may be extra fees for same day delivery, delivery outside of normal
business hours, or on holidays. Please check with the Quality Provider you would like to
rent from to get the most accurate delivery costs.
What is included in the delivery fee?
The delivery fee includes delivery, setup of most items (excluding car seats, safety
gates and other baby-proofing items), and pickup at the completion of a reservation.
If a QP has to return to the property for any reason that is outside of our control,
there will be an additional trip fee. Typically that fee is a one way delivery fee to
your location.
Our website works on the honor system in that you pick the location that you understand
is most appropriate. The delivery fees are determined by the distance and time from our
location. We may have to contact you to adjust the delivery rate, if the wrong option is
chosen by mistake.
How do I view or modify my BabyQuip reservation?
You may log into your BabyQuip account to view or modify your
reservation for any reason (add items, remove items, extend dates, change dates or delivery
address, etc). These modifications must be made at least 48 prior to the reservation start date. Some
requested changes may need to be approved by your Quality Provider, and an email will be sent
notifying you of the accepted or rejected changes. If you would like to make a change within
48 hours of the start of your reservation, please call, email, or text your Quality Provider.
If you checked out as a guest, click
here to enter your email and reservation number to view and/or modify your
reservation.
Modifications that result in a refund follow the cancellation policy.
Reservation date extensions requested less than 24 hours prior to the originally scheduled
pick up time may be subject to an extension fee.
Are items clean and sanitized?
Yes! We require that all QPs meticulously clean all of their baby equipment. Babies'
immune systems are still developing and we understand that you as parents or
grandparents rightfully expect clean, sanitized products. Items are inspected and
cleaned after every pickup and then inspected and cleaned again before the next
delivery. We recommend that QPs use organic and/or non-toxic cleaners. Inquire with your
QP for specific cleaning products used. You can read more about our cleaning and sanitizing
standards
here.
What happens if I damage the baby gear, return it very dirty or lose the baby gear?
You are responsible for the gear once it is delivered to you, and it must be returned in
the condition it was received. Please do not allow any food or beverages in any
equipment other than high chairs or booster chairs. Please do not allow smoking near any
of the equipment as fibers and plastics can absorb the odor. If items are returned to us
extra dirty (including vomit or diaper explosions) or smelling of smoke, you will be
charged an additional detail cleaning fee of $25 per item. In the event that an item cannot
be fully cleaned, or the smell of smoke removed, you will be charged the fair market value
to replace the item.
In the event that a piece of gear is damaged, lost or stolen during your reservation and the Quality Provider submits a request for Damage Protection (only applicable to reservations taking place in the US), you will be responsible for paying a $25 minor damage charge and we will cover additional accidental damage up to $1000. You are fully responsible for damages below $25 and over $1000. We know sometimes things happen and we want you to know we got you covered.
What’s included when I rent a full-size baby crib?
The full-size crib is a standard full-size crib. It’s modern, sleek, and made of real
hardwood (some Quality Providers rent metal cribs—please ask your Quality Provider for
clarification). The sides do not drop down. It comes with a quality, firm mattress that
is suitable for infants to large toddlers, and standard linens that include a mattress
cover and single fitted sheet.
What do I do if I don’t know how to operate or use a piece of gear?
Call your BabyQuip Quality Provider! You can also visit the product manufacturer’s
website for additional information and/or check YouTube for a video from the
manufacturer. Car seats will always be delivered with a manual, or you will be provided
a link with installation instructions.
What are the car seat laws in the US?
The NHTSA (National Highway Traffic Safety Administration) recommends keeping your child
in a car seat for as long as possible, as long as the child fits within the
manufacturer’s height and weight requirements. Please use the NHTSA car seat
recommendations for children by age: Car Seat Recommendations for Children
Children should stay in a car seat and then transition to a booster seat when the
vehicle seat belts fit correctly. This is typically when a child reaches about 4 feet 9
inches in height, and is between 8 and 12 years of age. Most children will not fit in a
seat belt alone until 10 to 11 years of age.
Check out this blog for state-by-state laws and guidelines.
Do you install baby car seats?
All Quality Providers are required to provide customers with a car seat manual, or a
link to a video that includes installation instructions, but are not allowed to install
a safety seat for a customer due to insurance and liability reasons.
Basic instructions are also typically printed on the car seat itself as a
reminder/guide. Please always refer to the user manual to make sure the car seat you are
renting is properly secured and appropriately installed. You can find a certified
technician at NHTSA should you choose to have someone double check your installation.
I’m not comfortable installing a car seat myself. Who can help?
Tot Squad can help! Tot Squad is a service for busy and traveling parents. They can
physically install your car seat at different retail locations, at your doorstep or they
can help you virtually. Click here to
book a video
chat with a Tot Squad Certified
Passenger Safety Technician who can talk you through the proper installation and use of
your rented car seat. Cost for a virtual seat check is $40, however, if you book through
BabyQuip, you’ll get a $10 discount.
You can also find other local places that can check your car seat for proper
installation at NHTSA.
What is the BabyQuip service fee?
To help cover the costs of running BabyQuip including processing fees, customer support,
and our Trust and Safety program, we charge customers a service fee between 6% and 9% every
time a reservation is made through the BabyQuip platform. The amount of this service fee is
based on the reservation subtotal of rental and delivery charges (before other fees and taxes).
The exact amount of the service fee is displayed before a customer pays for their reservation and
is also displayed in the cart, delivery information, billing information and payment pages.
Do you have insurance?
In the rare event that someone gets hurt, or their property is damaged during a covered
rental, you may be protected with up to $1,000,000 USD in liability insurance. Insurance is
an important differentiator between BabyQuip and other baby gear rental companies and is
provided on all our rentals.
What is your cancellation policy?
Policies that apply to all orders:
All reservations cancelled within 24 hours of booking with an original reservation start time more than 48 hours away will receive a full refund, except for the service fee.
If a Quality Provider cancels or removes a portion of your reservation for any reason, the service fee will be returned to you.
We have different cancellation policies based on whether you make a reservation with a US-based (including Puerto Rico) or non-US-based Quality Provider, so please read below to find the cancellation policy that applies to your order.
US-based Quality Provider Cancellation Policy:
Reservations placed 48 hours or more from the start date are eligible for
Cancel For Any Reason protection. Cancel For Any Reason is an add-on service
that allows you to cancel your reservation for any reason up until the
original start time of your reservation. The original start date is the
start date associated with your initial booking.
Refund with Cancel For Any Reason
Time Period
100% (minus Cancel For Any Reason Fee)
Anytime up until the start time of your reservation
Non-refundable
Anytime after the start time of your reservation
The cancellation policy is different if you opt not to add on Cancel For Any Reason. Without Cancel For Any Reason, once a reservation is made, the service fee is non-refundable (the service fee will appear as a separate line item at checkout). If you cancel all or any portion of the requested equipment rental services (including removing rental items or changing dates), you will receive a refund of all other fees and charges as follows:
Refund when Cancel For Any Reason is declined
Time Period
100% (minus service fee)
15 or more days before the original start time of your reservation
Non-refundable
14 or fewer days before the original start time of your reservation
Non-US-based Quality Provider Cancellation Policy:
Once a reservation is made, the service fee is non-refundable (the service fee will appear as a separate line item at checkout). If you cancel all or any portion of the requested equipment rental services (including removing rental items or changing dates), you will receive a refund of all other fees and charges as follows:
Refund when Quip Trip is not available
Time Period
100% minus the service fee
7 days or more before the original start time of the reservation
50% minus the service fee
3-6 days before the original start time of the reservation
Non-refundable
48 hours or less before the original start time of the reservation
If your order was placed before September 14, 2023, regardless of the
start date of your reservation and for
reservations anywhere in the world, BabyQuip’s original cancellation policy applies. The
original cancellation policy is
as follows:
Once a reservation is made, the service fee is non-refundable (the service fee will appear as a separate line item at checkout). If you cancel all or any portion of the requested equipment rental services, you will receive a refund of all other fees and charges as follows:
Refund
Non-Peak Dates
Peak Travel Dates*
100% minus the service fee
7 days or more prior to the start of the reservation
14 days or more prior to the start of the reservation
50% minus the service fee
3-6 days prior to the start of the reservation
8-13 days prior to the start of the reservation
Non-refundable
2 days or less prior to the start of the reservation
7 days or less prior to the start of the reservation
*Peak travel dates are defined as reservations occurring during Memorial Day, 4th of July, Labor Day, Thanksgiving (Thursday and Friday), Christmas (12/24-12/26), and New Years (12/31-1/1).
What is Cancel For Any Reason?
Cancel For Any Reason (AKA Cancel For Any Reason Trip Assurance) is an optional service
that offers you the greatest level of flexibility and peace of mind with your baby gear rental reservation.
Customers who purchase Cancel For Any Reason are protected when plans change unexpectedly due to illness,
weather events, airline cancellations, etc.
If you purchase Cancel For Any Reason, the full amount of your rental and service fees,
minus the Cancel For Any Reason service fee, will be refunded if you cancel your reservation anytime prior to the start time of your original reservation.
Note that Cancel For Any Reason is only available for reservations placed with US-based Quality Providers
(including Puerto Rico) and is not available for orders placed 48 hours or less from the start time of the reservation.
See the Cancel For Any Reason Terms and Conditions for more
information.
How do order cancellations work?
If a Quality Provider cancels or removes a portion of your reservation for any reason
the service fee will be returned
to you.
If you cancel a reservation 15 or more days prior to the start date, your reservation is
refundable in full except for
the service fee, which is non-refundable. If you cancel a reservation 14 or fewer days
prior to the start date, all
applicable fees are non-refundable. If you choose to cancel a portion of your
reservation, the service fee is
non-refundable.
If you purchase Cancel For Any Reason the Cancel For Any Reason Terms and
Conditions will apply to your rental and you may
be eligible for a full refund up until your delivery date. Do not contact your Quality
Provider to cancel your
reservation. Doing so will void your ability to get a refund pursuant to the Cancel For Any Reason.
Why was my credit card declined?
Credit card banks have automated systems that determine whether or not to accept
charges. This is NOT determined by BabyQuip.
Your credit card bank can decline a charge for the following reasons:
- your normal spending habits don't usually include services like this
- spending location (have you ever used this card for this location?)
- account balance (have you reached your credit limit/maxed your card(s)?)
- wrong credit card number, expiration date, security code
- transaction amount (high amounts are more likely to get declined)
- international credit cards and locations
If your card has been declined, please call the number on the back of your card to
authorize this charge and try making the reservation again.
Do you rent car seats if they have been in a car accident?
This depends on the car seat manufacturer. If a car seat is involved in a minor crash (as defined below), some brands DO NOT have to be thrown away.
The National Highway Traffic Safety Administration (NHTSA), defines a minor crash as one that meets all of the following:
- Vehicle was driven away from the scene
- No airbags were deployed
- No damage occurred to the door closest to the car seat
- No visible damage to car seat
- No injuries to any vehicle occupant (includes soreness)
If all of the criteria listed above is met, Britax, Cosco, Maxi-Cosi, Nuna, Safety 1st, and UppaBaby brand car seats CAN be safely reused and/or rented.