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Baby Gear Rentals in Orlando, Florida
Cribs, Strollers, Car Seats, Toys & More
TEXT FOR SAME DAY ORDERS AVAIL 321-246-4466 | 10 min MCO Airport | EARLY HOURS FROM 7:00AM to 8:00AM
TEXT FOR SAME DAY ORDERS AVAIL 321-246-4466 | 10 min MCO Airport | EARLY HOURS FROM 7:00AM to 8:00AM
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Offering extensive inventory for all the needs of traveling families. 6 years on business with a top notch service and guidance. Questions about airport, theme parks, kids activities or just a good restaurant recommendation, I am here TO HELP! :)
Serving Airport MCO, Disney World Resorts FL, Lake Nona, Kissimmee, Orlando, Reunion, Winter Park, Winter Garden, Davenport, Champions Gate.
Hi there! Thanks for visiting my site! I’m a mom of 3 and entrepreneur in home base business since 7 years. Animal and travel lover. No, cleaning is not an easy task for anyone, very few are passionate about it. I am especially passionate about children's health. Kids gear can have too much bacteria and that could affect their health, so my job is to keep their belongings clean and safe. #icancleanyourbabygear
4.88 out of 5
352 
4.88
352
4.88 “⭐ 1 Star — Disappointing Rental Experience, Safety Concerns, and Unprofessional Handling of Complaints I rented three baby items from Tatiana through BabyQuip for our Disney vacation: a 4moms mamaRoo 4 swing, a Baby Brezza Bottle Washer Pro, and a Baby Brezza bottle warmer. Unfortunately, we were unable to successfully use any of the three items, incurred additional expenses, and experienced what I consider to be an extremely disappointing response when we raised our concerns. Delivery Issues and Additional Charges Our reservation specifically included delivery and pickup between 6:00–8:00 AM. We paid $15 for delivery and pickup, plus two separate $35 before/after-hours surcharges, totaling $85 in delivery-related charges. After booking, Tatiana contacted me explaining that she might not be able to accommodate the selected early windows on weekdays and requested a later delivery time. Despite multiple follow-up messages from me, delivery was ultimately arranged outside our original window. On delivery morning, she advised that her estimated arrival was 8:50 AM but that she needed to stop for gas. She subsequently acknowledged in writing that she did not meet the scheduled early delivery time. I find it concerning that customers can be charged additional fees for specific delivery windows that the provider later indicates she cannot accommodate. No adjustment to those charges was offered when the delivery arrangements changed. Additionally, despite paying for delivery and pickup, we ultimately had to transport the equipment between the resort entrance and our room and arrange for Disney bell services to hold the returned equipment for collection. We incurred an additional $20 expense for bell services. 4moms mamaRoo 4 Swing — Malfunction and Electrical Concerns The mamaRoo 4 provided was visibly an older model. We own a newer mamaRoo at home and are familiar with its operation. We specifically rented this type of swing because our baby is accustomed to it. The swing powered on and operated while empty. However, immediately upon placing our baby inside, the display flickered and the swing shut off. Our baby was well below the manufacturer’s maximum weight limit. We attempted multiple outlets and repeatedly restarted the swing. The same problem occurred whenever weight was placed in the seat. More concerning, the electrical connection at the rear of the swing appeared loose, with the power connection pulling away from the unit. I photographed this condition. I notified Tatiana while the problem was actively occurring, late on our first evening, rather than waiting until after the rental. At her request, I also photographed and sent the power adapter. Tatiana later claimed that she tested the swing with added weight using the power supply in her truck after pickup and that it operated properly. However, this does not change what we experienced during our rental, nor does it address the loose electrical connection we photographed. We never successfully used the swing with our baby. Baby Brezza Bottle Washer Pro — Inadequate Cleaning We used the bottle washer one time, with distilled water, following the operating procedures. We own a similar Momcozy machine at home and are familiar with this type of equipment. Unfortunately, the rented washer did not properly clean our baby’s bottles and left residue behind. We promptly reported this issue to Tatiana. Because we had relied on having a functioning bottle washer, we had not packed our usual handwashing supplies. We had to order approximately $25 in additional cleaning supplies through Walmart and manually wash bottles for the remainder of our vacation. Following pickup, Tatiana disputed our account, suggesting the washer had been used more than we reported because both water tanks were wet. That accusation was particularly frustrating. We had used the machine once, emptied and cleaned it, and reassembled it. Water remaining inside a recently used and cleaned appliance does not establish that it was operated multiple times. Tatiana also claimed that the cleaning tablets supplied with the machine had not been returned. This was incorrect. The remaining tablets were placed in their original Ziploc bag and returned in the box with the other accessories. We photographed the equipment and its contents before returning everything, and the bag is partially visible in our photographs. Rather than accepting our explanation, she continued to emphasize that the machine worked when she tested it after pickup. Again, her subsequent testing does not invalidate the cleaning results we experienced. Baby Brezza Bottle Warmer — Damage and Safety Concerns The bottle warmer was accidentally dropped by Disney bell services shortly after Tatiana delivered it, breaking the lid hinge before we ever had an opportunity to use it. I want to be completely transparent: I do not blame Tatiana for the original damage. However, because the appliance heats water and produces hot steam, and its instructions caution users about steam when opening the lid, we were uncomfortable using it with a broken lid. We purchased a separate $30 warmer from Walmart so we could safely prepare bottles during our vacation. We also arranged to replace Tatiana’s damaged warmer with a brand-new unit costing approximately $70. The incident was reported to Disney, and Disney reimbursed that replacement expense. Tatiana received a brand-new replacement rather than being left with the damaged unit. The process nevertheless required additional time, communication, and effort during our vacation. Early Return and Documentation Because the equipment was not meeting our needs, we arranged to return it early. We photographed the rental items before turning them over to Disney bell services, including the swing, washer, accessories, replacement warmer, packaging, and pickup instructions. We also photographed the bell services receipt confirming that three pieces were accepted. The equipment was made available for Tatiana’s collection. When I subsequently requested a refund, Tatiana asked for additional photographs or videos after the equipment had already been surrendered to bell services. We could no longer reproduce the problems at that point. However, we had reported the issues in real time, provided the requested adapter photograph, documented the loose electrical connection, and photographed the returned equipment. The Refund and Subsequent Accusations Tatiana ultimately issued a full refund of our $202.37 reservation, including rental charges and delivery fees. I acknowledge and appreciate that refund. Unfortunately, the message accompanying it was extremely disappointing. Rather than simply acknowledging that the equipment had not worked for our family, she disputed our account of the swing and washer, questioned the amount of use the washer received, and accused us of failing to return cleaning tablets that we had included with the equipment. She also emphasized her expenses for gas, tolls, preparation, delivery, pickup, and customer service, despite our own additional expenses and the considerable time spent trying to resolve these problems. She went further by reminding me that many BabyQuip providers are women helping other families, often other women, enjoy easier vacations, and that their work deserves to be valued and paid for. As a mother who rented this equipment specifically to make caring for my baby easier, I found this response guilt-inducing and inappropriate. My request for a refund was not a statement that her work lacked value. It was a request for reimbursement because the equipment we paid to rent did not serve its intended purpose. Concerns Regarding the Review Process One of the most troubling parts of this experience was Tatiana’s own explanation for issuing the refund. She stated: “I chose to issue the full refund to close this matter and prevent an inaccurate account of my service or items.” I found that statement concerning because it directly connected her refund decision to the possibility of an unfavorable account of her service. Additionally, although the rental had already occurred and the equipment had been returned, Tatiana marked our reservation as cancelled on October 19, one day before its scheduled end date. The BabyQuip account specifically identified this as a provider-initiated cancellation. Given the timing, the cancellation, and her written reference to preventing an unfavorable account of her service, I genuinely questioned whether cancelling the completed rental would prevent me from leaving a public review. I cannot know her intentions, but based on these circumstances and her own messages, I believe she may have been attempting to control the narrative surrounding her reviews. I am grateful that BabyQuip ultimately made it possible for me to share my experience. Final Thoughts We paid for baby equipment that we specifically selected because we were familiar with it and expected it to make traveling with our infant easier. Instead, we experienced a malfunctioning swing with a concerning electrical connection, a bottle washer that did not properly clean our bottles, a bottle warmer we could not use because of accidental damage, a missed premium delivery window, additional expenses, and significant time spent troubleshooting and arranging returns. I appreciate that Tatiana offered alternative equipment and ultimately issued a full refund. Those are relevant facts, and I do not want to omit them. However, a full refund does not erase the original experience or the way our concerns were subsequently handled. What disappointed me most was not simply that the equipment failed to meet our needs. Equipment problems can happen. It was the repeated questioning of our honesty, the accusations concerning returned supplies, the guilt-inducing comments, and the suggestion that the refund was connected to preventing an unfavorable account of her services. We documented our concerns as they happened, cooperated with troubleshooting, returned the equipment early, photographed its condition, and ensured that the accidentally damaged warmer was replaced. I believe future customers deserve to know about this experience, particularly families relying on rented equipment for the daily care of an infant. I would not rent from this provider again.”
Bay Lake, Florida
“It was so nice to have these items this week and pickup/dropoff was so easy and reliable. We will definitely use again. My parents( the grandparents) were very pleased and thought it was such a great idea to rent these items. ”
Clermont, United States
“Worst customer service. Will not use again. ”
Lake Buena Vista, Florida
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