Frequently Asked Questions

BabyQuip is the #1 baby equipment rental service and marketplace offering thousands of baby gear items in over 2,000 cities across the US and Canada. We are improving the way families travel by providing safe and sound rental essentials to make everywhere feel like home. Our Quality Providers rent full-sized cribs, strollers, car seats, toys, books, high chairs, carriers, noise machines, baby baths, bouncy seats, pack ‘n plays, monitors, jumpers and so much more!        

With over 385,000 reservations completed, we know how to take care of traveling families. In fact, 62% of parents say renting baby gear from BabyQuip saved their vacation!        

BabyQuip fits into a rapidly emerging group of businesses known as "platforms” or “marketplace businesses”. Companies like Airbnb, Vrbo, eBay, and Uber fit into these categories. They create value by facilitating exchanges between two or more interdependent groups, usually ‘consumers’ and ‘producers’. At BabyQuip, Quality Providers are ‘producers’ and traveling families, grandparents, or other local customers seeking baby gear are ‘consumers’.

Yes, contactless delivery is currently available and will continue to be an option even as the COVID-19 pandemic subsides. Just leave a note for your provider during checkout (in the ‘additional delivery information’ section) for no-contact delivery. We’ll drop off your gear at your location and text you when it has arrived.

The sooner, the better! Our busiest seasons are Spring, Summer, Thanksgiving, Christmas, the week New Year's of and any other local special event days.   

It's not uncommon for Quality Providers to run out of cribs and other popular gear items during these times. We recommend booking as early as possible to be sure you are able to secure the baby equipment you need to make your travel experience as stress-free as possible.

As the leading baby equipment rental brand, BabyQuip serves families in hundreds of cities across the US, Canada, Mexico, Caribbean, Australia, and New Zealand. Our Independent Quality Providers deliver and set up clean, safe and insured baby equipment to private residences, vacation rentals, hotels and even airports.   

Once you complete your order your Quality Provider will be in contact to arrange specific delivery details.

We accept Visa, MasterCard, American Express, JCB, Discover and Diners Club. We can charge cards of these types from customers anywhere in the world.

No. We require full payment at the time of booking. We are holding your items for you and are not making the items you’ve reserved available to other potential customers—kind of like a vacation rental reservation.

We count each day that you have the gear as one day. We do not double book days because we need time to inspect and clean the items to our very high standards.   

For example, if you are planning to use the equipment starting early evening on Monday and keep it until the following Monday morning, we would count that as 8 days.

Yes. As a general rule, we have a 3 day minimum rental period. However, Quality Providers can decide to offer one day rentals for certain situations, such as party rentals. If you are interested in a 1 or 2 day rental, please reach out to the Quality Provider to see if they can accommodate your request.

Yes, discounts apply for rentals of 9+ days:

• 9-16 days: 10% off
• 17-24 days: 20% off
• 24+ days: 30% off (Delivery fees are excluded from discounts.)

The delivery fee includes delivery, setup of most items (excluding car seats, safety gates and other baby-proofing items), and pickup at the completion of a reservation.  

If a QP has to return to the property for any reason that is outside of our control, there will be an additional trip fee. Typically that fee is a one way delivery fee to your location.  

Our website works on the honor system in that you pick the location that you understand is most appropriate. The delivery fees are determined by the distance and time from our location. We may have to contact you to adjust the delivery rate, if the wrong option is chosen by mistake.

You may log into your BabyQuip account to view or modify your reservation for any reason (add items, remove items, extend dates, change dates or delivery address, etc). These modifications must be made at least 48 prior to the reservation start date. Some requested changes may need to be approved by your Quality Provider, and an email will be sent notifying you of the accepted or rejected changes. If you would like to make a change within 48 hours of the start of your reservation, please call, email, or text your Quality Provider.     

If you checked out as a guest, click here to enter your email and reservation number to view and/or modify your reservation.     

Modifications that result in a refund follow the cancellation policy.

Reservation date extensions requested less than 24 hours prior to the originally scheduled pick up time may be subject to an extension fee.

Yes! We require that all QPs meticulously clean all of their baby equipment. Babies' immune systems are still developing and we understand that you as parents or grandparents rightfully expect clean, sanitized products. Items are inspected and cleaned after every pickup and then inspected and cleaned again before the next delivery. We recommend that QPs use organic and/or non-toxic cleaners. Inquire with your QP for specific cleaning products used. You can read more about our cleaning and sanitizing standards here.

You are responsible for the gear once it is delivered to you, and it must be returned in the condition it was received. Please do not allow any food or beverages in any equipment other than high chairs or booster chairs. Please do not allow smoking near any of the equipment as fibers and plastics can absorb the odor. If items are returned to us extra dirty (including vomit or diaper explosions) or smelling of smoke, you will be charged an additional detail cleaning fee of $25 per item. In the event that an item cannot be fully cleaned, or the smell of smoke removed, you will be charged the fair market value to replace the item.   

In the event that a piece of gear is damaged, lost or stolen during your reservation and the Quality Provider submits a request for Damage Protection (only applicable to reservations taking place in the US), you will be responsible for paying a $25 minor damage charge and we will cover additional accidental damage up to $1,000. You are fully responsible for damages below $25 and over $1,000. We know sometimes things happen and we want you to know we got you covered.

To help cover the costs of running BabyQuip including processing fees, customer support, and our Trust and Safety program, we charge customers a service fee between 6% and 9% every time a reservation is made through the BabyQuip platform. The amount of this service fee is based on the reservation subtotal of rental and delivery charges (before other fees and taxes). The exact amount of the service fee is displayed before a customer pays for their reservation and is also displayed in the cart, delivery information, billing information and payment pages.

At BabyQuip, we offer a family-friendly cancellation policy that balances flexibility for customers with fairness to our Quality Providers (QPs). If you cancel within 24 hours of booking and your reservation start time is more than 48 hours away, you’ll receive a full refund, minus the BabyQuip service fee. For cancellations more than 24 hours before your reservation starts, QP delivery fees and surcharges are fully refunded, and any prepaid tip will also be refunded.

To protect our QPs and ensure gear is available for other families, refunds for rental fees depend on when you cancel. Reservations with Cancel For Any Reason protection can be canceled up to the start time for a full refund of rental fees. Without this protection, refunds are based on the timing of the cancellation, with full rental refunds available if canceled 15 or more days before the reservation.

Please see the full cancellation policy here.

All car seats available for rent on our site have been tagged with their expiration date. Once that date arrives, our system ‘locates’ that specific item and removes it from the site. The same thing happens with recalled items. This ensures that we are not renting any items that are, or have been deemed unsafe.

Yes! If you rent for 9+ days, we'll discount your entire order! (Discount will automatically be applied at checkout.)

• 1-8 day rental - Daily Rate
• 9-16 day rental - 10% off
• 17-24 day rental - 20% off
• 24+ day rental - 30% off

Please note that long term rental discounts do not apply to delivery fees.

Each Independent Quality Provider sets their own delivery rates and the locations they deliver to. There may be extra fees for same day delivery, delivery outside of normal business hours, or on holidays. Please check with the Quality Provider you would like to rent from to get the most accurate delivery costs.

The full-size crib is a standard full-size crib. It’s modern, sleek, and made of real hardwood (some Quality Providers rent metal cribs—please ask your Quality Provider for clarification). The sides do not drop down. It comes with a quality, firm mattress that is suitable for infants to large toddlers, and standard linens that include a mattress cover and single fitted sheet.

The NHTSA (National Highway Traffic Safety Administration) recommends keeping your child in a car seat for as long as possible, as long as the child fits within the manufacturer’s height and weight requirements. Please use the NHTSA car seat recommendations for children by age: Car Seat Recommendations for Children   

Children should stay in a car seat and then transition to a booster seat when the vehicle seat belts fit correctly. This is typically when a child reaches about 4 feet 9 inches in height, and is between 8 and 12 years of age. Most children will not fit in a seat belt alone until 10 to 11 years of age.  

Check out this blog for state-by-state laws and guidelines.

All Quality Providers are required to provide customers with a car seat manual, or a link to a video that includes installation instructions, but are not allowed to install a safety seat for a customer due to insurance and liability reasons.  

Basic instructions are also typically printed on the car seat itself as a reminder/guide. Please always refer to the user manual to make sure the car seat you are renting is properly secured and appropriately installed. You can find a certified technician at NHTSA should you choose to have someone double check your installation.

Tot Squad can help! Tot Squad is a service for busy and traveling parents. They can physically install your car seat at different retail locations, at your doorstep or they can help you virtually. Click here to book a video chat with a Tot Squad Certified Passenger Safety Technician who can talk you through the proper installation and use of your rented car seat. Cost for a virtual seat check is $40, however, if you book through BabyQuip, you’ll get a $10 discount.  

You can also find other local places that can check your car seat for proper installation at NHTSA .

In the rare event that someone gets hurt, or their property is damaged during a covered rental, you may be protected with up to $1,000,000 USD in liability insurance. Insurance is an important differentiator between BabyQuip and other baby gear rental companies and is provided on all our rentals.

Cancel For Any Reason (AKA Cancel For Any Reason Trip Assurance) is an optional service that offers you the greatest level of flexibility and peace of mind with your baby gear rental reservation. Customers who purchase Cancel For Any Reason are protected when plans change unexpectedly due to illness, weather events, airline cancellations, etc. If you purchase Cancel For Any Reason, the full amount of your rental and service fees, minus the Cancel For Any Reason service fee, will be refunded if you cancel your reservation anytime prior to the start time of your original reservation. Note that Cancel For Any Reason is only available for reservations placed with US-based Quality Providers (including Puerto Rico) and is not available for orders placed 48 hours or less from the start time of the reservation. See the Cancel For Any Reason Terms and Conditions for more information.

If a Quality Provider cancels or removes a portion of your reservation for any reason the service fee will be returned to you.  

If you cancel a reservation 15 or more days prior to the start date, your reservation is refundable in full except for the service fee, which is non-refundable. If you cancel a reservation 14 or fewer days prior to the start date, all applicable fees are non-refundable. If you choose to cancel a portion of your reservation, the service fee is non-refundable.  

If you purchase Cancel For Any Reason the Cancel For Any Reason Terms and Conditions will apply to your rental and you may be eligible for a full refund up until your delivery date. Do not contact your Quality Provider to cancel your reservation. Doing so will void your ability to get a refund pursuant to the Cancel For Any Reason.

Yes. You may log into your BabyQuip account to cancel your reservation. Once you have successfully logged in, open your reservation, and choose 'Cancel your reservation' from the list of options on the right hand side.    

If you checked out as a guest, click here to enter your email and reservation number to cancel your reservation.

Credit card banks have automated systems that determine whether or not to accept charges. This is NOT determined by BabyQuip.

Your credit card bank can decline a charge for the following reasons:

• your normal spending habits don't usually include services like this
• spending location (have you ever used this card for this location?)
• account balance (have you reached your credit limit/maxed your card(s)?)
• wrong credit card number, expiration date, security code
• transaction amount (high amounts are more likely to get declined)
• international credit cards and locations

If your card has been declined, please call the number on the back of your card to authorize this charge and try making the reservation again.